VRX Buddy - AI Assistant for Instant, Contextual Customer Engagement
In the digital era, customer response time defines reputation. Whether it’s a web inquiry, support ticket, or product question, delayed responses cost conversions. Static FAQ pages or tier-1 support scripts no longer meet the expectations of modern users who demand immediacy, personalization, and clarity.
VRX Buddy is an AI-powered assistant designed to handle customer engagement across touchpoints, intelligently, instantly, and at scale. Built using Large Language Models (LLMs) and fine-tuned on your enterprise knowledge, it acts as your 24/7 web concierge, ready to answer, route, and act.
IT Service for You
We know that every businesses’ needs are completely different from the next, so we offer packages for any business size or budget.
Predictable Costs 24/7
We doesn’t charge you more when your network is down or a server fails. Our flat-rate fee programs covers all of that whenever you need it done.
Keeping Your Team Productive
Our managed services include round-the-clock monitoring of your key infrastructure, computers and network servers.
Our Team is Ready to Help
Part of what makes our managed services so exceptional is that we are always available, regardless of time or holiday.
Why Buddy Matters:
 Your sales, support, and marketing teams can’t be everywhere, but your assistant can. VRX Buddy enhances:
- Lead engagement on high-traffic landing pages
- User onboarding for SaaS or productized services
- Tier-1 support deflection
- Internal employee enablement
VRX Buddy Solution Highlights
Natural Language Conversations:
Responds to user queries in a friendly, human-like tone, with context-aware answers based on your business offerings.
Contextual Data Retrieval:
Trained on your company’s documentation, FAQs, case studies, product pages, and more, so users get accurate, branded information.
Workflow Automation:
Can trigger workflows like scheduling demos, escalating tickets, generating email follow-ups, or notifying sales teams.
Multi-Channel Deployment:
Deploy on your website, WhatsApp, Slack, or internal portals, wherever your users are.
Analytics & Feedback Loop:
Provides insights into most-asked questions, drop-off points, and gaps in content, helping your team continuously improve.
Business Outcomes
- 60% Decrease in Response Time: First answers delivered instantly.
- 30–40% Support Deflection: Routine queries handled without human intervention.
- Improved Conversion Rates: Engaged users stay longer and convert higher.
- Scalable Across Departments: Use for customer service, HR, IT helpdesk, and sales.
Differentiators
- Can switch between formal and casual tone depending on audience.
- Knows when not to answer, and when to escalate to a human.
- Privacy-aware: doesn’t hallucinate or make unauthorized assumptions.
Security & Compliance
- Fully auditable logs
- Role-based access to knowledge sources
- Data redaction and GDPR-ready configuration
Integration Ready With
- CRM: Salesforce, Zoho, Freshsales
- Helpdesk: Zendesk, Freshdesk, ServiceNow
- Calendars: Outlook, Calendly
- Collaboration: Slack, MS Teams
Deployment
- Embed in your site with a single JS snippet
- Hosted version for portals or intranet
- API-based for custom integration
The VRNexGen Advantage
With zMigTSS, you’re not just getting a migration framework—you’re gaining a modernization partner with:
- 25+ years of mainframe security expertise
- Proven success across BFSI, Government, and Manufacturing sectors
- Minimal downtime strategy with fallback safeguards
- Training and handholding for post-migration operations
Use Case:
- A visitor on your pricing page gets a contextual explanation based on their role.
- A client asks about SLA terms, and gets a summarized response from your support playbook.
- A partner portal user asks about deployment timelines, and Buddy routes it to the right team.
